Effective Date: 19 October 2023
1. Booking and Payment:
– Reservations with Exarabia Tours and Travels require a deposit of [Deposit Amount] or full payment at the time of booking.
– Cancellation and refund policies are as follows: [Detail your cancellation and refund policies].
2. Itinerary and Services:
– Exarabia Tours and Travels offers a range of travel packages, which may include [List of inclusions, e.g., accommodation, transportation, meals, activities] and exclude [List of exclusions].
– Optional excursions or services may be available; inquire for details.
3. Changes and Cancellations:
– Exarabia Tours and Travels reserves the right to make changes to the itinerary or services due to unforeseen circumstances.
– Customers may cancel or modify bookings according to the following policies: [Explain your policies for changes and cancellations].
4. Travel Documentation:
– Customers are responsible for obtaining and providing valid passports, visas, and any required vaccinations.
– Exarabia Tours and Travels may assist customers with documentation upon request.
5. Health and Safety:
– Travelers must adhere to health and safety guidelines provided by Exarabia Tours and Travels.
– The agency carries insurance to cover unforeseen events; please review our insurance policy [Link to insurance policy].
6. Travel Insurance:
– We strongly recommend travelers purchase travel insurance. It can be obtained through Exarabia Tours and Travels or from a provider of your choice.
7. Responsibilities and Limitations:
– Exarabia Tours and Travels is responsible for providing services as described in the itinerary.
– We are not liable for circumstances beyond our control (force majeure), and our liability is limited as described in [Link to limitations of liability].
8. Behavior and Conduct:
– Travelers are expected to adhere to guidelines for respectful and responsible behavior during the tour.
– Disruptive or illegal behavior may result in removal from the tour without a refund.
9. Special Requirements:
– Please inform Exarabia Tours and Travels of any special needs, dietary preferences, or other requirements when booking.
10. Complaints and Disputes:
– To address complaints, please follow our complaint procedure [Link to procedure].
– Disputes will be resolved as per the [Jurisdiction and Governing Law clause] below.
11. Privacy and Data Protection:
– Exarabia Tours and Travels collects and uses customer data in accordance with applicable privacy and data protection laws. Please review our [Link to privacy policy].
12. Intellectual Property:
– Any content (e.g., photos, videos) created during the tour remains the property of Exarabia Tours and Travels, and we may use it for promotional purposes.
13. Force Majeure:
– In the event of unforeseeable circumstances (force majeure), Exarabia Tours and Travels will respond as described in [Link to force majeure clause].